Supporter Promise

It is only through the kindness, generosity and hard work of our supporters raising vital funds for Derby and Burton Hospitals Charity, that we are able to do more every year to take us closer to achieving our vision to provide the best possible facilities and environment at our hospitals. As a charity, we are committed to making you proud to support our hospitals and strive to adhere to an open and honest relationship with you.

We will keep you informed and updated about how we are spending your money, with specific emphasis on our five priority areas, they are:-

• Patient and family support
  We provide the extras that help to make time in our hospitals more comfortable for patients and their families. Services like complimentary massages to help terminally patients feel more relaxed or sessions with a clinical psychologist to provide emotional support to reduce any anxiety.
• Environment
  By improving the hospital environment and creating a ‘home from home’ atmosphere, we make spaces more welcoming and comfortable for everyone.
• Equipment
  Funding state-of-the-art specialist medical equipment that would otherwise be unavailable ensures that our patients have access to life-saving diagnostics and treatment.
• Research
  We support pioneering research into the cause, prevention and treatment of illnesses to save the lives of patients today and for future generations.
• Staff development
  By ensuring that staff have access to the latest training, development and emotional support, they can continue to provide the highest quality of care.

We are here to help make patients’ lives better and your amazing donations and legacies enable the charity to help provide the extras that cannot be provided from NHS statutory funding but make a huge difference to our patients and staff.

We will be open and honest with you. We will listen to you, we will always be approachable, we will improve where we can, and if we mess up, we will take full responsibility.

To give you the choice about how we contact you and what we contact you about. We want you to know that you are in control and you can feel safe with us.

We are committed to delivering high standards, and will adhere to the Fundraising Regulator Promise.

To respect you as a person or organisation and your wishes. If you choose to cease giving to us, we will appreciate your support and make this process as easy as possible. But we will also welcome you back with open arms.

You have chosen to support our charity and that makes you amazing. We could not be more grateful. You are helping making patients’ lives better.