Faqs2019-02-07T15:02:42+00:00
How can I support the charity over this period?2020-03-24T11:34:47+00:00

Thank you, we appreciate that so much! You can support us online with a one off donation or a regular donation. If you would prefer to call us, you can contact our team on 01332 785731

We do still have some of our Fundraising Team in the office, so we can still accept postal donations to our office at:

Derby & Burton Hospitals Charity

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

We aim to send out thank you letters for every single donation we receive, but due to sickness and skeleton staffing, this may take us a little longer than normal so please bear with us.

We also appreciate you following us on social media, and there will be loads of updates from us in the coming months, (follow us via the social buttons below)

Is the Fundraising Hub open?2020-03-24T12:07:50+00:00

It is open at the moment but that this may change.

Is the charity still open?2020-03-24T11:36:56+00:00

We have a skeleton staff rota within our office locations at the moment with most staff working remotely, and we will update if anything changes. But you can continue to contact us on 01332 785731 or email uhdb.charity@nhs.net

Are there any other ways of continuing with our fundraising activity in the next few months?2020-03-24T11:39:54+00:00

We welcome your ideas and creativity at this time, and would love to hear your stories via social media! We are also working on some virtual activity events that you could take part in. We will update you soon, watch this space!

You can also follow us on the below social media channels:

Facebook: @DerbyBurtonHospitalsCharity

Instagram: @derbyburtonhospitalscharity

Twitter: @hospitalcharity

What is Derby & Burton Hospitals Charity Lottery?2019-02-05T12:35:18+00:00

Our lottery is a weekly charity cash prize draw that provides a vital source of funding for Derby & Burton University Hospitals Trust.

The lottery raises thousands of pounds for the hospital and helps to purchase vital equipment such as ECG machines (electro cardiograph) and extras such as comfy chairs in Maternity to provide comfort and support for family and friends staying with new mums.

We are here to help make lives better. Your amazing donations help the charity provide the extras that NHS statutory funding can’t, but make a huge difference to our patients and staff.

What are the benefits of the new lottery?2019-02-05T12:40:39+00:00

After merging with Burton and covering more sites with our charity, we wanted to take the opportunity to expand our lottery and make it even more rewarding for you to join.

Our new lottery will enable us to reach more supporters and secure more funding for your hospitals.

By signing up and playing the lottery, you are already making a difference to the lives of local families.

Regular giving helps the charity plan for the future. It means that the charity is able to support patients and staff at the hospital in a number of ways from providing equipment when it is needed to funding the arts programme, bringing art into our hospitals.

Nobody wants to be in hospital but the charity is committed to ensuring that everyone’s stay in hospital is as good as it can be.

 

How will being a member of the lottery benefit patients?2019-02-05T12:41:52+00:00

Each member who plays will purchase an entry into the weekly lottery at £1 per entry. All profits will improve the care and treatment of patients in Derbyshire and Staffordshire. To find out more about areas that have been funded visit www.dbhc.org.uk or call us on 01332 785731.

When does the draw take place?2019-02-07T10:27:14+00:00

The Derby & Burton Hospitals Charity Lottery is a weekly prize draw, taking place on Saturday each week.

What are the prizes?2019-02-07T10:24:46+00:00

Each member is assigned a unique 6-digit ticket number. To win, the ticket number must match the draw, in the correct order. Prizes for members include:

Match all 6 numbers – win £25,000!

Match first or last 5 numbers – win £1000

Match first or last 4 numbers – win £100

Match first or last 3 numbers – win £10

How will I find out if I have won?2019-02-07T10:24:28+00:00

Results are published on the lottery website www.dbhclottery.zaffo.com and all winners are notified by Capen Ltd.

How do I enter?2019-02-07T10:24:09+00:00

If you are an existing lottery member, your entry will automatically be transferred and you will be given two entries.

New users can sign up online via the website www.dbhclottery.zaffo.com where you can enter your details in a quick and easy form.

You can also sign up by filling in a lottery leaflet, available around the hospital sites and at our hub, opposite Marks & Spencer at Royal Derby Hospital.

Who’s involved with lottery management?2019-02-07T10:23:51+00:00

Derby & Burton Hospitals Charity (DBHC) is the official NHS charity for the Derby & Burton University Teaching Hospitals NHS Foundation Trust. DBHC is an official charity regulated by the Charity Commission. Our registered charity number is 1061812. DBHC will promote the lottery and receive the benefits from all proceeds.

Capen Ltd is an External Lottery Manager (ELM) licenced by the Gambling Commission, licence number 000-036257-R-317724-007. They will operate the lottery on a weekly basis on behalf of DBHC.

How is it your lottery regulated?2019-02-07T10:23:33+00:00

Derby & Burton Hospitals Charity Lottery is registered with Derby City Council under the Gambling Act 2005 and is a member of the Lotteries Council.

The named promoter of the lottery is Julie Chapman, Manager, Derby & Burton Hospitals Charity, Royal Derby Hospital, Uttoxeter Road, Derby, DE22 3NE

The Derby & Burton Hospitals Charity Lottery is operated by Capen Ltd, an External Lottery Manager (ELM) licenced by the Gambling Commission, licence number 000-036257-R-317724-007.

Isn’t this encouraging problem gambling?2019-02-07T10:23:04+00:00

Our lottery is a small society lottery and designed to be played for fun. The maximum number of entries the Charity will promote through any of its recruitment channels is two entries per week (£2). Checks will be in place to identify anyone seeking to increase this by making multiple applications through multiple channels.

If gambling is affecting you, or someone close to you, visit www.gamcare.org.uk for support.

What about vulnerable people?2019-02-07T10:22:44+00:00

Policies and procedures are in place to identify and protect vulnerable people through all our recruitment channels.

How is the lottery promoted?2019-02-07T10:22:19+00:00

New members will be recruited in the following ways:

  • Promotional literature. Distribution of membership leaflets will be available at events, through the Charity or in public areas. New members can use these forms to complete their details and send them back to the Charity for entry.
  • Online recruitment. Players can sign up online and play by direct debit at dbhclottery.zaffo.com
  • Face to face recruitment. We currently have a small team canvassing our local areas, including the hospital sites, to sign people up to our weekly lottery. People can call the Charity on 01332 785731 to confirm that this is the case.
How do I make a complaint?2019-02-07T10:21:58+00:00

If you are unhappy with any aspect of Derby & Burton Hospitals Charity Lottery please contact the Charity on 01332 785731 or email uhdb.charity@nhs.net

I have lost/forgotten my lottery number, what should I do?2019-02-07T10:21:41+00:00

Not a problem, please send an email to uhdb.charity@nhs.net with your full name and address requesting a reminder of your lottery number and we will happily email them to you. Alternatively please call us on 01332 785731.

I have moved house, do I have to inform you?2019-02-07T10:21:21+00:00

If you are a lottery member and any of the contact details we have for you such as your name, address or telephone number change, please inform us at your earliest convenience so that we can update our database.

You can inform us of a change of details by calling our office on 01332 785731 or emailing us at uhdb.charity@nhs.net

What do I do if I change banks?2019-02-07T10:20:58+00:00

If you would like to change the bank account that your standing order / direct debit is paid from you will first need to get in contact with your bank to see if your existing out-going payments are automatically switched to your new account. If this does not apply you will need to contact the Derby & Burton Hospitals Charity to request a new standing order form or to inform us of the new direct debit details. If you pay by Standing Order you will also need to contact your previous bank in order to cancel the existing standing order.

How do I cancel my lottery membership?2019-02-07T10:20:34+00:00

If for any reason you decide that you do not wish to continue with your lottery membership please contact us to let us know. If you pay for your membership by standing order you will need to get in touch with your bank to ask them to stop the payments from being sent to us. We have no control over standing order payments as it is an agreement between yourself and your bank therefore we cannot be held responsible for any payments sent to us after your cancellation date.